FAQs
What is The Beautry?
The Beautry is your ultimate destination for high-end beauty and fashion. We specialize in curating an exclusive selection of premium brands from the United States and Canada.
Authenticity
Are the products authentic?
Yes, we guarantee that all items sold on The Beautry are 100% authentic. We will never sell you fake items.
Pre-Orders
How do pre-orders work?
For pre-orders, we require a 50% downpayment to secure your item. Once the shipment arrives in the Philippines, the remaining 50% balance will be required before we proceed with delivery.
Once payment has been made, it cannot be refunded, except in the event that the order is canceled by the brand/retailer. We strongly encourage you to carefully consider your purchase before placing an order.
Where are pre-ordered items shipped from?
Pre-ordered items are shipped from Canada unless otherwise stated.
How long does shipping take for pre-ordered items?
Shipping for pre-ordered items from Canada to the Philippines typically takes 2-4 weeks. Additionally, please allow at least one week for the processing and packing of your order. Rest assured that our team will be diligently updating you on the status of your order.
I'm looking for a brand that's not listed on your Instagram account. Can you source it for me?
Yes! We also accept pre-orders for brands not listed on our website or Instagram account. Simply send us the product details along with a photo, and we will make every effort to source it for you.
On-Hand Items
What are on-hand items?
On-hand items are products readily available in our warehouse. Everything listed on our website are on-hand items unless stated otherwise.
Shipping
How long does shipping take?
- Metro Manila: 1-3 business days
- Provincial areas: 3-7 business days
Do you offer same-day delivery?
Unfortunately, we do not offer same-day delivery as we require a minimum of 48 hours to process and pack your order, as well as verify your payment.
Once your order has been packed and payment has been confirmed, we do offer an express delivery option. However, the customer is responsible for booking the delivery service (Grab or Lalamove) and covering the delivery fee.
Do you allow pick-up of orders?
No, we do not allow pick-up of orders. All items must be delivered via our courier or delivery services.
Can I track my order?
Yes, tracking details will be provided once your order has been shipped. Our team will contact you via email with your tracking details.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards via PayPal (Mastercard, Visa) - no PayPal account required!
- Bank Transfer (BPI, BDO, and GCash QR codes will be provided during checkout)
How do I send my bank transfer payment?
During checkout, please select the 'Bank Transfer' option as your payment method. A link for the QR codes will be provided. Select your preferred bank, and send a copy of the bank transfer to payments@thebeautry.com. Don't forget to include your order number and full name for faster processing.
Kindly settle your payment within 48 hours to prevent order cancellation. Additionally, please allow 24-48 hours for us to verify your payment.
Is there an additional fee for credit card payments?
No, there are no additional fees for credit card payments. The total amount displayed at checkout is the final amount you will be charged.
Do you accept layaways?
No, we do not accept layaway plans. All orders must be paid in full or follow our pre-order downpayment policy.
Packaging
How are items packed?
All items are packed with utmost care and love to ensure they arrive in excellent condition.
Do you offer gift wrapping services?
Unfortunately, we do not offer gift wrapping services.
Returns and Refunds
Do you accept returns or refunds?
No, all sales are final. Given the nature of our business, we do not accept returns or refunds for pre-ordered or on-hand items.
Additional Questions
How can I contact The Beautry for further inquiries?
You can reach us through hello@thebeautry.com or message us on Instagram (@beautryph).